❓ Frequently Asked Questions
Q: What is a rigid box?
A: A rigid box (also called set-up box) is a premium hard-sided packaging made from grey board wrapped with decorative paper. Unlike folding boxes, rigid boxes maintain their shape and offer superior protection for luxury products.
Q: What grey board thickness should I choose?
A: 800-1000g is standard for most products. 1200-1500g offers a premium feel for luxury items. 1800-2000g is ideal for heavy products or extra durability. Thicker boards cost more but provide better protection.
Q: What box styles are available?
A: We offer Two-Piece (Lid & Base), Hinged Box (Clamshell), Book Style, Drawer Style, and Shoulder Box (Neck Box). Each style can be customized with different materials and finishes.
Q: What is the lead time for rigid boxes?
A: Sample: 5-7 days. Production: 15-20 working days. Rush: 7-10 days at +20% cost. Rigid boxes are hand-made which takes more time but ensures premium quality.
Q: What insert options are available?
A: We offer paper cut-out inserts, EVA foam inserts, sponge inserts, blister inserts, and flocked trays. Each can be customized in black, white, beige, or custom colors.
Q: What is the MOQ for rigid boxes?
A: Minimum order quantity is 500 pieces. For new customers, the first order can be as low as 300 pieces.
Q: Can I get custom printing and finishing?
A: Yes! We offer 1-4 color printing, PMS (Pantone), gold foil, silver foil, colored foil, Spot UV, embossing, and debossing. Multiple finishing options can be combined for stunning effects.
Q: Can I get a sample before bulk order?
A: Yes! We can make samples for you. Existing samples are free - you just need to provide your courier account number or pay the shipping cost. For custom printed samples, the fee is $50-150 depending on complexity. Sample production takes 5-7 days.